• 盛世长城国际广告有限公司

    IT Supervisor Service Delivery

    • 面议
    • 徐汇
    • 经验:5年
    • 大专
    • 全职
  • 发布时间:100天前
  • 职位描述
职位描述:
The key accountabilities are but not limited to: To handle daily inhouse client support (Wintel and MAC) Team Management KPI setup and monitoring Team train up working plan and city report. Maintain Customer Satisfaction level and good communication with all users. Maintain site user list and inventory list for all IT assets of hardware and software. Optimize the IT resources within City to meet business needs Implement Global and Local IT projects Account administration for local systems Network support liaise and solve on site network issues. Daily Data backup email network Monitoring Daily check of IT environment to make sure services availabilities. IT procurement help client on all kinds of IT procurement process. Get familiar to Global IT standardpoliciesprocess. Make sure all ITUser activities aligned with those principles. Assist Head of IT for overall country IT management. Such as local project rollout process reengineering local policies etc Assist Head of IT to prepare annual IT budget Knowledge and experience of system administration hardware and software support for ServerStorage VoIP etc. Allocation: Client Support 30 People Management 30 IT project: 20 Administration 10 System Support 10 Job Challenges: Position requires ability to handle multi locations and entities of the Groupe within the City. The ability to communicate with all levels is essential and it also requires multitask ability to handle several projects and daily IT operation in the same time. As a coordinator the position need to well communicate with customer 3rd party vendor Regional IT team Local Management to get best understanding and support for all issues and project ExperienceQualifications University Graduate IT or Engineering degree is preferred 5 years IT technical experience 1 years IT team management experience (Team Leader or Supervisor) Overall IT in house technical experience Project management experience Multinational company experience preferred ITIL tools experience preferred IT related certificate MCSE CCNA CLP ACSP PMP is advantage Knowledge Windows AD DNS DHCP IP telephony Backup exec WindowsMac all platforms ITIL Process Incident management Problem Management Inventory Management Skills (including technology) Intermediate knowledge of Excel
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